Digital Transformation
in Retail Industry
Digital Transformation in Retail Industry, often referred to as “New Retail”, is the process of fully integrating digital and non-digital innovations in the retail business. Fundamentally it is to enhance the shopping experience for consumers, creating a more efficient and user-friendly retail experience.
Loyalty programs are crucial in retail, building strong connections with valued customers. By rewarding repeat business and engagement with exclusive discounts, personalized offers, and redeemable points, these programs drive brand loyalty and customer retention, elevating the overall shopping experience.
For Retail Chain
New Retail-AI
Member Platform (NMP)
Customer Engagement:
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Marketing and Promotions
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Campaign Management
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Membership Management
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Customer engagement analytics
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Loyalty program
For Retail Staff
New Retail-AI
Workforce Empowerment (NWE)
Tools in managing Retail Operation Staff:
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Training
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Task Management
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Project Tracking
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Collaboration
A proper backend communication system is vital for retailers' employees as it fosters efficient operations, enhances teamwork, and ensures a seamless shopping experience for customers. Real-time messaging, feedback channels, and transparent communication lead to improved productivity and employee satisfaction, driving success in the competitive retail industry.
Value-added services are crucial in retail, setting businesses apart and enhancing the shopping experience. These additional services cater to specific customer needs, driving loyalty, revenue, and brand differentiation in a competitive market.
For Customer
New Retail-AI
Customer Connect (NCC)
The next level of customer experience :
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A.I. customer support
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Ticketing System
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Omnichannel connect
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Product recommendation
Contact Us
Have questions, feedback, or inquiries? We're here to help! Reach out to our friendly team for any assistance or information you need. Whether you're a valued customer or a potential partner, we'd love to hear from you. Don't hesitate to get in touch and discover how we can work together to create amazing experiences. Contact us now and let's embark on this journey together!